1. Information we collect, legal basis
Jøtul AS collects personal data for Leads, Guarantee and for Troubleshooting or Support on our websites. Personal Data is defined as any information relating to an identified or identifiable natural person.
Any processing of Personal Data by Jøtul AS is conducted in accordance with applicable data privacy legislation.
1.1 Personal Data for Leads
We will collect and process the following Personal Data when you use our request a quote for leads:
- E-mail adress
- Street adress
- Postal code
- Your questions/comments
You can also choose to inform about when you intend to have your product installed, and upload images that you want to show the dealer.
The legal basis for the processing these personal data is GDPR article 6.1, letter a.
1.2 Personal Data for Guarantee
We will collect and process the following Personal Data when you register a product for guarantee purpose:
- Phone number
- E-mail adress
- Your age
- Information about your product
The legal basis for the processing these personal data is GDPR article 6.1, letter b.
1.3 Personal Data collected for troubleshooting or support
We collect information you send to us when contacting us via email@example.com. The legal basis for the processing these personal data is GDPR article 6.1, letter a.
Please see our separate cookie declaration.
The legal basis for the processing these personal data is GDPR article 6.1, letter f.
1.5 Personal Data collected in social media platforms
2. How we use the collected personal data
2.1 Personal Data collected for Leads
Personal Data collected for leads are used in the following ways:
To contact you for a offer or to book a time for a quote.
Personal Data collected for Leads are stored for up to 12 months.
2.2 Personal Data collected for Guarantee
Personal Data collected for guarantee are used in the following ways:
The purpose of the registration is to provide you as a consumer, extended warranty. For us, the intention is to improve our products and services. Therefore, we also ask you to agree to participate in our customer survey. The information about you as a consumer is based solely on data entered in the form by you.
Personal Data collected for guarantee are stored for up to 28 years.
2.3 Personal Data collected for troubleshooting or support
We may process your Personal Data and usage logs when you submit a request for troubleshooting or support for your use of jotul.ca. Such Personal Data and usage logs are not used for any other purposes than to provide you with the requested support or troubleshooting.
Personal Data collected for troubleshooting or support are stored until the error has been corrected and not further than 2 months.
2.4 Personal Data collected trough cookies
See our separate cookie declaration.
2.5 Personal Data collected in social media platforms
3. Data processors
We may utilise external data processors to assist us in processing your Personal Data for cloud solutions and technical support. Jøtul AS remains responsible for such use of data processors, and shall only use data processors who satisfy our requirements for secure processing of Personal Data and are subjected to contractual safeguards pursuant to applicable data protection legislation.
Jøtul AS utilises Amazons solutions for leads and guarantees.
Jøtul AS utilises SQLI technical support in France for leads and guarantees.
4. Who we share your information with
Personal Data collected by us are shared with Jøtul dealers for Leads.
5. Information security
When you provide us with personal data on jotul.ca, they are stored in our server environments operated by Amazon.
SQLI has entered into a data processor-agreement with Jøtul AS that states data security, operating practices, access levels, backup, storage time and deletion of personal data.
6. Your rights
When providing us with your Personal Data, you may request access to your Personal Data, as well as information on how we process your Personal Data. You may also request rectification, erasure and restriction of the processing, as well as to have your Personal Data exported in a structured, commonly used and machine-readable format (data portability).
If our processing of Personal Data is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Requests pursuant to the above rights may submitted to firstname.lastname@example.org.
You may file a complaint to your applicable data protection authority if you are of the opinion that Jøtul AS has failed to comply with your rights as a data subject.